Customer Service Interview: Emily E.

Rogers Family Company

CUSTOMER SERVICE WEEK CONTINUES

Another customer service veteran, Emily, is a proud new momma. Last time we talked with Emily she was 7 months along, today her daughter is 4 months old and cute as all heck. Time sure does fly by.

Read more about Emily in her Inside Scoop Interview.

How long have you worked in customer service?

I’ve always worked in customer service, since I started working 16 years ago. But I’ve been with the Rogers for almost 6 years now.

Do you have a favorite customer service story?

I can’t pinpoint one particular story, however, my favorite part of customer service here at Rogers is that most of our customers are very happy! If they don’t start out that way, they certainly end up that way. After all, that’s our job! And the Rogers encourage us to do what it takes to make our customers’ experience a great one!

How do you handle angry customers?

I have found that letting any angry person vent (and giving them coffee) usually solves the problem. Fortunately, I work for a company that guarantees customer satisfaction and exercises such ethical and respectable business practices that there usually isn’t too much to be upset about.

Emily

When speaking with a customer, what is your primary goal?

To make them happy! Even if they start angry, I strive to make them smile in the end. 🙂

What is your most frequently asked question?

Where can I buy your coffee? (www.Gourmet-Coffee.com)

If you could send one message to all our customers or future customers, what would it be?

Why not kill 2 birds with one stone? Enjoy amazingly delicious, gourmet coffee while supporting a company that truly improves not only environment, but the lives of so many across the country. Our Community Aid program speaks for itself. I am very proud to be a part of this company.

 

 

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