When you have a complaint or compliment about a product, what do you do? You call, or maybe you send an email, either way you are reaching out to a company in the hopes of being heard.
But who is listening?
Today begins Customer Service Week:
In 1984 the International Customer Service Association (ICSA), which since merged with PACE, created and launched National Customer Service Week™. In 1991, the Executive Board of the ICSA, working with members of the Commerce Committee of the United States Congress, drafted and passed Senate Resolution 166 designating the first week of October as Customer Service Week. On October 8, 1992, President George H. W. Bush signed Presidential Proclamation 6485 establishing the first week of October as National Customer Service Week™. (Pace Association)
Our Customer Service Professionals are some of the best in the business. This isn't just blowing smoke, we constantly hear from new and old customers alike, showering these amazing people with praise -- some of which comes after a very unhappy beginning.
REAL CUSTOMER CONVERSATION
Customer's Initial Email: “Look, I went over my last order and can't see the details of my order. If your sticking me with the coffee I may or may not have ordered, forget the points I'd like a discount with free shipping, period or kiss this customer goodbye”
After phone conversation with Customer Service: “Great answer, thanks for your service and you'll have a very loyal customer.”
WHAT'S UP FOR THE WEEK?
Each day this week we will profile one of our amazing Customer Service pros and allow you a chance to learn more about the people on the other side of the conversation.
"The customer's perception is your reality." (from Pace)